More than 2,000 people have helped to plan Our Healthy Future. They are members of the general public, patients, social service providers, health partners, HHS staff and physicians and others.
In fact, we began our planning process by asking our communities what they value most in their health care experience. Five clear themes emerged:
These themes guided the development of our vision and continue today to be a touchstone in our planning.
Approximately 200 staff and doctors participated on Patient-Centered Working Groups. These groups were categorized by patient care area, and each developed a 20-year vision. A ‘Future State Summit’ was held to summarize all the work done and present the emerging HHS vision. HHS staff also participated online and through focus groups.
HHS CEO Rob MacIsaac and members of the senior leadership team hosted staff town halls at each clinical site in spring 2016 and again in fall 2016 to provide an update on Our Healthy Future. To complement the daytime town halls, the senior leaders also gathered at night to connect with staff working evening shifts at each site.
Community listening sessions took place in spring 2015, with 10 sessions held throughout West Niagara and the greater Hamilton area. These sessions gave us the five themes about what people value most in their healthcare experience.
Focus groups were held with community stakeholders and partners in both health and social services. These sessions gave HHS the opportunity to explore the emerging vision and gather feedback on it.
A community partner summit was held in March 2016 with representatives from 32 organizations and a total attendance of 70 people. Participants provided insights into future collaborative models and identified services that could be offered outside the hospital. HHS leaders also worked through similar activities to brainstorm new models of care at the annual Leadership Forum in May 2016.
“The healthcare system forgets the caregiver.”
“My information is the same as when I wrote it down in the office around the corner. Can’t we share this better?”
“[HHS] will have to let go of some things you’ve done for so long…find people who can do it better than you and do the hand-off.”