Your Voice

More than 2,000 people have helped to plan Our Healthy Future. They are members of the general public, patients, social service providers, health partners, HHS staff and physicians and others.

In fact, we began our planning process by asking our communities what they value most in their health care experience. Five clear themes emerged:

  • A high-quality experience
  • Having their family and caregivers involved
  • Having someone to advocate for them
  • Assistance with navigating the health system
  • Feeling respected

These themes guided the development of our vision and continue today to be a touchstone in our planning.

Patient-Centered Working Groups

Approximately 200 staff and doctors participated on Patient-Centered Working Groups. These groups were categorized by patient care area, and each developed a 20-year vision. A ‘Future State Summit’ was held to summarize all the work done and present the emerging HHS vision. HHS staff also participated online and through focus groups.

Town Halls & Coffee Events

HHS CEO Rob MacIsaac and members of the senior leadership team hosted staff town halls at each clinical site in spring 2016 and again in fall 2016 to provide an update on Our Healthy Future. To complement the daytime town halls, the senior leaders also gathered at night to connect with staff working evening shifts at each site.

Community listening sessions

Community listening sessions took place in spring 2015, with 10 sessions held throughout West Niagara and the greater Hamilton area. These sessions gave us the five themes about what people value most in their healthcare experience.

Focus groups

Focus groups were held with community stakeholders and partners in both health and social services. These sessions gave HHS the opportunity to explore the emerging vision and gather feedback on it.

Community partner summit

A community partner summit was held in March 2016 with representatives from 32 organizations and a total attendance of 70 people. Participants provided insights into future collaborative models and identified services that could be offered outside the hospital. HHS leaders also worked through similar activities to brainstorm new models of care at the annual Leadership Forum in May 2016.

  • Staff & physicians

    Staff & physicians

    • 137 staff engaged in focus groups and conversations
    • 975 staff and physicians attended town halls and coffee events
    • 200 staff & physicians participated in five patient-centered working groups
    • 100+ physicians engaged through presentations and town halls
  • Health care and social service partners

    Health care & social service partners

    • 143 participants attended 10 focus groups
    • 32 partner organizations attended a community partner summit
  • Community members

    Community members

    • 291 attendees at information sessions in West Niagara
    • 400 people attended 10 community listening sessions
    • 200 outreach surveys collected
    • 240 online discussion participants submitted 114 ideas
  • Local government

    Local government

    • 11 municipal council presentations
    • 15 presentations to local government officials

What we’ve heard

“One specialist helped my client put on his shoes and socks. He felt treated with such respect.”

“Remember, we [community health providers] are not competition for you!”

“Give people credible sources for information online – they are going on the web anyway, so direct them to good quality sites.”

Faces of OHF

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